FAQs FAQs

Tajer is essentially a curated lifestyle marketplace designed to make e-commerce accessible and impactful for modern brands.We are regionally rooted but globally open curating products through a MENA-first lens while welcoming global brands that reflect contemporary lifestyles.

Restocking times vary depending on the product and supplier availability. Typically, it can take anywhere between 2 to 20 days. We recommend checking back regularly or enabling restock notifications.

Tajer currently delivers within Qatar only.

Yes, some items may not be eligible for return due to hygiene, safety, or customization reasons: The following items are also not eligible for return or exchange: Products that have been damaged or scratched due to misuse. - Perishable items such as food, fresh flowers, and live plants due to their short shelf life. - Digital products such as downloadable software, e-books, digital music, or online subscriptions, as they cannot be returned once used. - Gift cards and prepaid cards. - Used software and video games; physical copies that have been opened cannot be returned to prevent unauthorized duplication or piracy. Final sale or clearance items are not eligible for return. Exchanges may be allowed, subject to availability and in accordance with approved policies.

Yes! Stay tuned via our app notifications, website, and social media channels for regular promotions, discounts, and special offers.

We’re currently developing our loyalty program and are excited to launch it soon. We look forward to rewarding our valued customers for their continued support.

(Applicable for orders outside Qatar) Yes. Depending on the product type, order value, and the destination country, your purchase may be subject to customs duties, taxes, or additional charges. These fees are determined by local authorities and are the customer’s responsibility. (Applicable for orders outside Qatar) Yes. Depending on the product type, order value, and the destination country, your purchase may be subject to customs duties, taxes, or additional charges. These fees are determined by local authorities and are the customer’s responsibility.

- Inside Qatar: Delivery typically takes 1 - 3 business days. - Outside Qatar: Delivery timelines vary by country and shipping provider, generally between 5 –1 4 business days depends on the provider.

Please contact our support team immediately via WhatsApp at +974 5208 8820 or email us at customercare@tajershops.com

Cosmetic products can only be returned if they are unopened, unused, and in their original packaging. All returns are subject to our hygiene policy.

Free returns apply in the following cases: manufacturing defects; items not as described (incorrect item or model, or missing parts); products that do not meet the stated specifications; items damaged upon arrival; or missing accessories or essential components that were included in the product listing. If a return or exchange is requested due to personal preference (such as size, color, or style), collection and delivery fees will be borne by the customer, in accordance with Qatar consumer protection regulations. Return Fees: Within Qatar: QAR 20 Outside Qatar: Fees vary by country. Please contact Customer Support for the applicable charges. Customer Support: Email: customercare@tajershops.com Phone: +974 52088820

If you are experiencing issues downloading the Tajer app, please contact our customer care team at customercare@tajershops.com or via WhatsApp at +974 5208 8820. You may also try updating your device software or the app.

You can initiate a return request directly through the app by selecting your order and clicking “Request Return.” Simply follow the instructions provided.

You can track your order by contacting our customer care team at customercare@tajershops.com or via WhatsApp at +974 5208 8820.

Order changes or cancellations are possible within a limited time after placement. To request a change or cancellation, please visit the “My Orders” section in your account and use the “Cancel” option if it is still available. Please note that the ability to modify or cancel an order depends on the order’s processing status and product category.